At shop.heydudesfc.us, we want you to feel confident shopping with us. If you are not completely satisfied with your purchase, we offer a clear and fair exchange and return policy.
Eligibility
- Exchange or return requests must be submitted within 30 days of receiving your order.
- Items must be unused, unworn, unwashed, and in original condition with all tags and packaging intact.
- Items that show signs of wear, damage, or alteration are not eligible.
- Clearance or final sale items may not be eligible unless otherwise stated.
How to Request an Exchange or Return
To initiate an exchange or return, please contact our customer support team within the eligible period. Once approved, we will provide detailed return instructions.
We strongly recommend using a trackable shipping method when returning items. Customers are responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective item.
Exchanges
Once we receive and inspect the returned item and confirm it meets our requirements, the replacement item will be shipped within 3 business days, subject to availability.
Returns and Refunds
- Refunds are issued to the original payment method.
- Original shipping fees are non-refundable, unless the return is caused by our error.
- After returned items are received and approved, refunds will be processed within 3 business days.
- Refund posting times may vary depending on your payment provider.